The First “Unmanned Clinic” Reveals Itself in Wuzhen Ping An Good Doctor Uses AI Technology to Empower a Healthy City
On November 6, China’s leading one-stop healthcare ecosystem platform Ping An Good Doctor (01833.HK) announced that the first commercially operational unmanned clinic in China, which it researched and developed, “One-minute Clinics” has been formally revealed in a scenic area in Wuzhen. It will provide a high-speed, convenient, one-stop shop for medical and healthcare services for nearby residents, visitors to the scenic area and guests of the 2018 World Internet Conference.
The “One-minute Clinics” includes two major functional modules, an “Independent Advisory Room” and an “Smart Medicine Cabinet.” The patient need only sit in the “Independent Advisory Room” to be able to speak with a cloud computing doctor. By providing a description of the ailment as well as medical examination, it is possible to obtain a preliminary diagnostic suggestion for the illness. After the medical consultation is over, the patient may, based on the doctor’s recommendation, immediately pay and obtain medicine from the nearly “Smart Medicine Cabinet.” Presently, “One-minute Clinics” cover more than 100 commonly seen drugs. In regards to drugs that cannot be placed, the user may also purchase online using the Ping An Good Doctor smartphone application and then receive the drug from nearly pharmacies with a “one hour drug delivery” service.
The relevant person-in-charge in Ping An Good Doctor explained that, due to the utilization of the most up-to-date intelligent technologies such as artificial intelligence, big data, internet remote consultation, etc., and by combining multiple types of intelligent medical examination equipment, “one-minute clinics” can provide to the user self-serve medical and healthcare services such as medical advice, rehabilitation guidance, drug taking advice, to-be-paid-for drugs, etc., which greatly saves the visit time of the user. During the one week when it was put into trial operation in Wuzhen’s scenic area, the daily average advisory volume has approach 100 persons.
In the future, Ping An Good Doctor’s “One-minute Clinics” will be popularized in public areas such as pharmacies, communities, enterprises, schools, scenic areas, markets, highway service stations, etc. Combined with Ping An Good Doctor’s offline network of 3100 new hospitals and more than 60,000 neighborhood clinics, this creates a one kilometer medical service circle, and quickly satisfies the real time medical and healthcare needs of city residents. It contributes to the construction of a healthy city. It is expected that by the end of 2018, “one-minute clinics” will expand to 1000 units across China.
“Small frame” hides AI black technology
Without any need to register or wait in line, chronic disease and often seen disease may be diagnosed and treated with drugs within a few minutes. This “One-minute Clinics” conceals “AI black technology” within three square meters. When the patient is seeking advice, firstly, the AI Doctor receives the patient. It can communicate with the patient through language and graphics. It can lead patients to accurately describe symptoms. It can form a structured medical history and provide an intelligent diagnosis plan for back office expert physicians to examine. Once a physician has followed up on the visit, “AI Doctor” can combine the relevant diagnostic structure of physicians make a smart prescription for drugs. The foregoing thereby results in the intelligent transformation of the entire visit and enhances the efficiency of the visit.
The relevant person-in-charge at Ping An Good Doctor expressed that AI Doctor is researched and developed by an AI team formed from over 200 world class artificial intelligence experts and has been trained using data from over 300 million visits and consultations. Currently, AI Doctor can cover over 2000 commonly seen diseases and can achieve instant answer upon questioning for tens of thousands of medical and healthcare questions in order to help the accuracy of medical treatment achieve world’s leading.
After the AI Doctor’s work has been completed, the back office expert physicians will engage in focused supplementary advisory based on the structured medical history of the patient that is created by the AI Doctor and verify the diagnosis and advice of the AI Doctor. At the same time, it gives the patient more humane care. Presently, Ping An Good Doctor has already hired a large volume of highly qualified physicians from the top three hospitals. It’s own physician team exceeds 1000 persons. Its external network of partnering physicians reach nearly 5000 persons.
Through having ample number of excellent physicians together with the world’s leading AI black technology, the accuracy and security of the “one minute clinic’s” online advisory procedure is guaranteed.
To be popularly used in public service spaces realize commercial insurance direct pay
Overly crowded Grade ⅢA hospitals is a clear illustration of contrast with respect to the issue of having difficulty obtaining healthcare in China presently. Ping An Good Doctor’s “One-minute Clinics” is expected to become a powerful tool in resolving the “medical visit dilemma”.
Information coming from a third-party research institute Frost & Sullivan shows that, in 2016, including transport and waiting-in-line times, Chinese patients consume 3 hours per visit on average. The real time for physician’s diagnoses averages only 8 minutes per visit. The terrible medical care experience leads patients to complain with bitterness. Even for a commonly seen disease such as a cold or a headache, it is common to wait for several hours for registration and lining up.
If everybody can resolve the medical care needs associated with commonly seen diseases and chronic disease in the convenient of their office, home and in the community, it will help relieve the congestion. Ping An Good Doctor’s “One-minute Clinic” is a totally new attempt to resolve the issue of the “medical visit dilemma” using AI medical technology. Presently, “One-minute Clinics” has already been put into operation in many public areas such as Industrial Bank, China Unicom, BiliBili, Evergrande Healh Valley, Country Garden, etc. and achieved quite good results.
“Presently, the most pressing need for ‘One-minute Clinic’ are located in public service areas and large enterprises,” says the relevant person-in-charge from Ping An Good Doctor, “the placement of ‘One-minute Clinics’ in high foot traffic areas such as markets and scenic areas can replace a traditional clinic (two physicians and two nurses) and results in the savings of major amounts of medical personnel costs every year. It can also allow the patient’s visit and drug purchases to be more convenient and save time and money. At the same time, with respect to the clients of Ping An old age insurance, the ‘One-minute Clinic’ has already realized the direct payment of commercial insurance. The user may use the healthcare card of Ping An old age insurance to pay for the ‘One-minute Clinic’ service, which is convenient and quick.”